Important Information

Important information regarding seating!**

  1. Phone, mail, and on-line ticket orders only until further notice. No in-person box office sales at this time.
  2. We are requiring the suggested 6’ social distance between audience members.
    1. Ticket orders will be processed in the order in which they are received.
    2. We will do our best to place you in or near your previously reserved seats.* If you prefer to be seated on an aisle and are willing to sit on an outside aisle, please indicate that on your order form.
    3. Multiple subscriptions on a single order will be seated together. If you prefer to be distanced from the others in your party, please indicate that on your order form.
    4. If you want to sit in a group with other individuals, please send your orders in together and check the box on the order form to indicate it is a group order.
    5. Once you have been assigned seats, all seats within 6’ will be unavailable for purchase.
    6. Individual concert tickets will go on sale 30 days prior to each event.
  3. Masks will be mandatory.
  4. We will have hand sanitizer at each entrance to the auditorium and we strongly encourage you to use it when you enter.
  5. We ask that you do your best to maintain a 6’ social distance in common areas.
  6. If you feel ill, please stay home. If you begin to feel unwell during the performance, please exit immediately.
  7. Doors will open 1 hour before the downbeat.

**Subject to change.

*A record of your reserved seats from the 2019-2020 season will be kept and used in future seasons once social distancing is no longer required.

For the 2020-2021 concert season

If a concert is rescheduled or postponed, your ticket will automatically be valid for the new date. If a concert is cancelled, your ticket will be converted to a donation unless you call or email symphony@ashland.edu to request a refund. Please keep in mind that the ASO incurs costs even if the event is canceled. Your gift helps to ensure that the ASO will be here for future generations.

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